Refund policy

📜 Return, Refund & Exchange Policy

Myscentts – Karachi, Pakistan

Last Updated: [Insert Date]

At Myscentts, we are dedicated to delivering premium, authentic fragrances with the highest standards of quality. Due to the sensitive and hygienic nature of perfumes, we maintain a strict yet fair return and refund policy to protect both our customers and product integrity.

1. 📦 Return Eligibility

Returns or exchanges are only accepted under the following conditions:

  • You received a damaged, leaking, or defective item
  • You received the wrong product (incorrect fragrance, variant, or brand)
  • The item is significantly different from its description

📌 Important:
All claims must be submitted within 48 hours of delivery.

2. 🚫 Non-Returnable Items

The following are strictly not eligible for return or exchange:

  • Opened or used perfumes (even a single spray counts as used)
  • Products without original packaging
  • Sale or discounted items (unless damaged or incorrect)
  • Change of mind or dislike of fragrance

⚠️ Strict Hygiene Policy:
Perfumes cannot be returned once opened under any circumstances.

3. ⏱ How to Request a Return

To initiate a claim, please contact us:

  • 📱 WhatsApp: [Your Number]
  • 📧 Email: myscentts@gmail.com

Provide the following:

  • Order number
  • Clear photos/videos of the product
  • Unboxing video (highly recommended)

📌 Requests without sufficient proof may be declined.

4. 🔍 Inspection & Approval

  • All returned items go through a quality inspection
  • Approval is based on verification of your claim
  • Myscentts reserves the right to reject invalid or fraudulent requests

5. 🔁 Exchange Policy

For approved cases, we offer:

  • ✅ Replacement of the same product
  • ✅ Exchange with another fragrance (price difference may apply)

📌 Exchanges depend on stock availability.

6. 💰 Refund Policy

Refunds are only issued if:

  • A replacement product is not available

Refund options:

  • Bank transfer / Mobile wallet
  • Store credit (recommended for faster processing)

⏳ Processing Time:
5–10 working days after approval

7. 🚚 Return Shipping

  • If the issue is on our end (wrong/damaged item):
    → We cover all shipping costs
  • For rare customer-initiated returns:
    → Customer bears shipping charges

8. ❌ Order Cancellation

  • ✅ Before dispatch → Full refund
  • ❌ After dispatch → Cancellation not allowed

9. 📹 Customer Responsibility

To ensure smooth claim processing:

  • Record a complete unboxing video
  • Inspect your order immediately upon delivery

📌 Late or unsupported claims may not be accepted.

10. ⚖️ Legal Compliance

This policy is governed by applicable consumer protection laws of Pakistan.
By placing an order with Myscentts, you agree to all terms outlined above.

11. 📞 Contact Myscentts

For support or queries:

  • 📧 Email: myscentts@gmail.com
  • 📱 WhatsApp: [Your Number]
  • 📍 Karachi, Pakistan

✅ Quick Summary

  • No returns on opened perfumes
  • 48-hour complaint window
  • Exchanges preferred over refunds
  • Proof (photos/videos) required
  • Strict quality & fraud checks

✨ Thank you for choosing Myscentts.
We appreciate your trust and are committed to delivering a refined fragrance experience.